FAQs
What is your return and exchange policy?
We offer easy returns within 30 days of purchase. Please ensure that the items are unworn, unwashed, and in their original condition.
We want you to love your purchase! If for any reason you’re not completely satisfied with your item, we offer exchanges within 14 days of purchase. Items must be unused, unwashed, in their original condition, and with all tags attached to be eligible for an exchange.
To begin the exchange process or if you have any questions regarding an exchange, please contact us at adoracollectionltd@gmail.com.
For more details, visit our Returns & Exchanges page.
Can I modify or cancel my order?
Once an order is placed, we begin processing it as quickly as possible. If you need to modify or cancel your order, please contact us immediately, and we’ll do our best to assist you. However, once the order has been shipped, we cannot make any changes.
What sizes do you offer?
We offer a wide range of sizes to cater to various body types. Please refer to our Size Guide for specific measurements to ensure the perfect fit. If you're unsure, feel free to reach out to our customer service for assistance.
How do I care for my clothing?
We recommend following the care instructions listed on the product page to keep your items in the best condition. Most of our pieces are machine washable, but please check the care instructions as handwashing may be preferred.
Do you offer international shipping?
No, we only ship within the United Kingdom. We’re working on expanding our reach in the future and hope to offer international shipping soon. We apologise for any inconvenience and appreciate your understanding.
Can I track my order?
Yes! Once your order has shipped, you’ll receive an email with a tracking number. You can use this to track the status of your delivery.
How can I contact customer support?
You can contact our customer service team through our Contact Us page, or by emailing us at adoracollectionltd@gmail.com.
Do you offer any discounts or promotions?
Yes! Be sure to sign up to our newsletter to receive updates on the latest offers, new arrivals and special deals.